What if I need to alter something about my new order?
Answer: Please only reply to our outgoing e-mail (firstname.lastname@example.org) about the process of that order. This must be done with 1 hour of placing your order.
How quick is your delivery from ordering?
All orders made before noon on a working day (Monday to Friday) confirmed to us by our processors, will be dispatched within two working days. The delivery will be sent tracked and signed for with UK Mail).
Working days are Monday to Friday.
Are your oils Phthalate free?
Please read the statement about this very confusing issue regarding them. Click the button below to open our document.
Can I am I able to have a copy of SDS, IFRA Allergens & CLP for your oil related products and/ or a copy of an MSDS, CoA & IFRA Allergens for your soap related products?
We can provide to you the specific documentation required. Please email us at: email@example.com to request the desired information.
One of the products I am ordering is being placed on backorder – how long will it take for this to then be dispatched?
Any backorders will be dispatched within 2-3 working days (Monday to Friday).
Have your essential oils or products been tested on animals?
We do not test on animals and all of the oil products listed do not contain any animal-derived products which is ideal for vegan use. We have aimed to make our soap range as vegan-friendly as possible too. These are also not tested on animals.
I am looking for an essential oil which is not on your store – can I request it?
We try to provide a wide range of essential oils in our store. If you cannot find the oil you are looking for please email us on firstname.lastname@example.org and we will respond to you with whether this is a viable option.
Are you going to stock a bigger range of aroma diffusers?
We are currently looking into developing our range of diffusers – if you are wanting a diffuser please email us on email@example.com and we will discuss your requirements and the options available.
Why is quality so important with essential oils?
To gain the optimal results in aromatherapy it is vital that you use only the finest quality essential oils. Cheaper, low-quality essential oils provide unpredictable results, therefore you will have wasted your precious money, rather than saving any and you will have a negative experience of essential oils. On one hand, nothing will happen (in other words you will not receive any benefits), but at the very worst you may have an allergic reaction and experience irritations, sensitisation, or other possible side effects.
This typically happens because the essential oil has been adulterated with a synthetic chemical component or perhaps because it is completely synthetic. Not everyone is sensitive to low quality, adulterated oils, so we should not hyperbole the problem, but it is dishonest and unethical to sell synthetic or adulterated oils under the façade of claiming it is a pure and natural essential oil.
What is the difference between an ‘essential oil’ and ‘aromatherapy oil’?
‘Aromatherapy oil’ is a diluted product typically 2% essential oil in 98% of a carrier oil (normally almond or grapeseed), which is poor value for money in comparison to a pure essential oil. Whereas an ‘essential oil’ is an undiluted product that has been extracted from flowers, herbs, leaves, grasses, roots, woods, barks, spices, fruits or gum. As my husband always says ‘you get what you pay for’, so it is exceptionally important when purchasing essential oils that you are not misled into purchasing low-quality oils for a ‘bargain price’. Pure essential oils at a cheap price are not possible due to the production of them being very labour intensive. Always look for labels that state ‘100% pure essential oil’ rather than the more ambiguous term ‘essential oil’ as these tend to be used on the adulterated/synthetic product labels.
Which oils should I NOT use around pets?
Oils that are harmful to cats include, but are not limited to:
- Sweet birch
- Citrus (d-limonene)
- Ylang ylang
- Tea tree (melaleuca)
Oils that are harmful to dogs include, but are not limited to:
- Anise (Pimpinella anisum)
- Birch (Betula)
- Bitter Almond (Prunus dulcis)
- Calamus (Acorus calamus)
- Cassia (cassia fistula)
- Chenopodium (Chenopodium album)
- Juniper (Juniperus sp. with the exception of the Juniper Berry)
- Mugwort (Artemisia vulgaris)
- Mustard (Brassica Juncea)
- Oregano (Origanum Vulgare)
- Pennyroyal (Mentha pulegium)
- Red or White Thyme
- Sweet birch
- Tansy (Tanacetum vulgare)
- Tea tree (Melaleuca)
- Terebinth (Pistacia Palaestina)
- Wintergreen (Gaultheria procumbens)
- Wormwood (Artemisia absinthium)
- Ylang ylang
- Yarrow (Achillea millefolium)